Refund policy

We want you to pay for Khula only while it is useful to your family. This policy goes with our terms of service, and nothing in it limits your rights under the Consumer Protection Act.

• Free trial: cancel before the 14 days end and you pay nothing. The R1 card check is refunded automatically.
• Monthly plan: cancel at any time. You keep access until the end of the month you have paid for, and that month is not refunded.
• Annual plan, first 14 days: cancel within 14 days of an annual payment and we refund it in full.
• Annual plan, after that: we refund the part you haven't used. We count the months since the payment, including the month you are in, at the monthly price of R59, and refund the rest of the R590. That difference between the monthly and annual price is the reasonable cancellation charge the Consumer Protection Act allows. For example, cancel three and a half months in: four months at R59 is R236, so we refund R354. After ten months there is nothing left to refund.
• If Khula lets you down: if it is unavailable or doesn't work as described for a long stretch, tell us and we will put it right with a credit or a refund.
• Mistaken or duplicate charges: tell us and we refund them in full.

How to ask

Cancel under Settings → Manage subscription (or on the billing page), then email hello@khulabucks.co.za from the address on your account. We confirm within five business days. Refunds go back to the card that paid, through Paystack, and usually show within 5 to 10 business days.

Deleting your account cancels your subscription straight away. You can still ask for a refund you are due afterwards: email us from the same address.